Operative — legal review in progress
This policy is current and operative; a final legal review is in progress — last updated 2026-07-11. It is written to be clear and protective, but it is not legal advice. If anything here conflicts with a signed agreement between you and SafeHaven, that agreement controls.
In an emergency, get help now
If someone’s life or safety is at risk right now, contact your local emergency services first — in the US, call 911. We’re a small team and can’t respond to emergencies in real time, so please reach for real-world help before you message us.
Crisis & support lines
Free, confidential, and available 24/7. These are US resources — if you’re elsewhere, contact your local emergency number and your country’s equivalent crisis, domestic-violence, and sexual-assault lines.
- Suicide & mental-health crisis — 988 Suicide & Crisis Lifeline. Call or text 988, or chat online.
- Domestic & partner violence — National Domestic Violence Hotline. Call 1-800-799-7233, text START to 88788, or thehotline.org.
- Sexual assault — RAINN National Sexual Assault Hotline. Call 1-800-656-4673, or chat with RAINN.
- LGBTQ+ crisis support — The Trevor Project. Call 1-866-488-7386 or text START to 678-678.
- Trans peer support — Trans Lifeline. 877-565-8860.
- Consent violations & kink-related harm — the NCSF (National Coalition for Sexual Freedom) runs an Incident Reporting & Response service and a Kink-Aware Professionals directory: ncsfreedom.org.
Reach the SafeHaven team
- Safety & urgent harm — safety@safehavenkink.com. Something happening on SafeHaven right now that puts someone at risk. For a life-threatening emergency, use the emergency and crisis resources above first.
- Support & account help — support@safehavenkink.com (or the in-app help). Login trouble, billing, how things work.
- Security issues — security@safehavenkink.com. See Security & Responsible Disclosure.
- Press & partnerships — press@safehavenkink.com.
- Everything else — team@safehavenkink.com.
Reports of abuse are handled fastest through the in-app Report button on the content itself — it routes straight to the moderation queue with context attached.
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